RETURN POLICY

  • The name of the accommodation object: Thermal ŠÍRAVA HOTEL ****
  • Address: 656 Kaluža, 072 36  Kaluža
  • Identification Number: 50 364 103 
  • Tax Identification Number: 2120290194
  • VAT Identification Number: SK2120290194
  • Responsible person: Miroslav Kozma
  • Telephone number: +421 948 325 568
  • Founder: Zemplínska šírava, Ltd,, 65 Partizánska St., 071 01  Michalovce
  • Business register: District Court Košice I. Section Ltd., embedding number 39290/V

 

Article 1

Basic provisions

Services provided follow the provisions of part VIII of the Civil Code No. 40/1964 Coll.
as amended, as well as regulations issued to implement it.

 

Article 2

The right of the customer to claim

In the case when any customer of the Thermal ŠÍRAVA HOTEL**** is provided with services of lower quality or in lesser amount than advertised or agreed in advance,
the customer has the right to claim.

 

Article 3

Making a claim

If any Customer finds out reasons and facts that can be a subject of a claim they are obliged
to make a relevant claim immediately without any delay to the Manager of the Hotel Department or another responsible employee of that Department where the service has been provided.

In order to undertake a claim promptly the Customer should issue the documents on provided service (copy of the order, invoice etc.) if they have got such documents. The Customer making a claim should submit also any item relevant to the argument if the character of the claimed service requires it. The Hotel Manager or another responsible employee will note the claim of the Customer into the claim protocol together with the objective circumstances of the claim. The Manager of the Hotel Department or an employee charged by them is obliged after careful reviewing to decide about undertaking the claim either immediately or within 3 days in more complicated cases.

 

Article 4

Removable defects

  1. Catering services

In the branch of the catering services when the right quality, weight temperature, measure
and price were not correct the Customer has the right to ask for a free, proper and timely correction. The Customer should make the claim for the reason of quality and temperature before first tasting the food or drink.

 

  1. Accommodation services

In the branch of the accommodation services the Customer has the right to ask for free, proper and timely corrective action, that is replacing or completing of the facilities, according
to the Regulation of the Ministry of Economy of the Slovak Republic No 419/2001 of the Code of Laws.

 

Article 5

Non removable defects

  1. Catering services

In case when it is impossible to rectify any defect in food or drink, the customer has the right for a complete replacement of the food or drink or a full refund of the paid price.

  1. Accommodation services

In the case when it is impossible to rectify defects of a technical nature in the hotel room (failure in the heating system, inconsistent  supply of hot water etc.) and the Hotel is not able to provide the Customer with another similar accommodation and in spite of the defects the room will be rented to the Customer, therefore the Customer has the right:

  • to get due discount from the price according to the valid price list
  • to cancel the agreement before staying the right and obtain a full refund

In case when, due to unilateral decision of the management the significant change
in accommodation will take place in comparison to the agreed accommodation
and the Customer does not agree with the alternative accommodation, the Customer has
also the right to cancel the agreement before the stay and to claim a full refund.

 

Article 6

Terms of making a claim

The Customer is obliged to make a claim immediately, without any delay.  The right to claim will lapse if it is not applied within 15 days following the day of the perceived claim.

 

Article 7

Co-participation of the customer in undertaking a claim

The Customer is obliged to take part in person in undertaking the claim connected
with the service provided. Where it is needed the customer must enable any hotel employee
to enter the room rented to them for a temporary accommodation to make sure of a just claim.

 

Article 8

Final provisions:

The Return Policy becomes valid on the 3rd of April, 2018.

Thermal ŠÍRAVA HOTEL****

+421 940 600 944
+421 56 2852 200
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THERMALPARK

+421 944 383 486 
+421 56 285 20 20
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Kaluža 656, 0726 36 Kaluža, SK

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